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Return & Refund Policy

Simple, fair returns — most physical items within 30 days.

Last updated: October 7, 2026

1. Our promise

We want you to be happy with every order. If something isn't right, you can return most physical items within 30 days of delivery. This policy explains how returns, exchanges and refunds work at Discount Get Hub.

2. Cancelling an order

Need to cancel? Contact us as soon as possible at support@discountgethub.com or +1 909-982-3616. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, you can return it using the process below.

3. What can be returned

To be eligible for a return, items must be:

  • Returned within 30 days of the delivery date.
  • Unused, in the same condition you received them, and in their original packaging.
  • Accompanied by your order number or proof of purchase.

4. What can't be returned

  • Gift cards, memberships and digital software codes once they have been delivered.
  • Opened personal care items, supplements and grooming products, for health and hygiene reasons.
  • Items that have been used, damaged or altered after delivery.
  • Clearance items marked as final sale.

5. Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, including any shipping costs — you won't pay to return it.

6. How to start a return

  1. Email support@discountgethub.com with your order number and the item(s) you'd like to return.
  2. We'll reply within one business day with return instructions and the return address.
  3. Pack the item securely and ship it using a trackable service.

Please don't send items back without contacting us first — returns without authorization can be delayed. Unless the return is due to our error, return shipping costs are your responsibility. We can't be responsible for items lost in return transit, so we recommend insured, trackable shipping.

7. Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post the credit. Original shipping charges are non-refundable unless the return is due to our error.

8. Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. If you need help, just ask — we're happy to assist.

9. Gifts

If the item was marked as a gift and shipped directly to you, you'll receive store credit for the value of the return. Otherwise, the refund goes to the original purchaser.

10. Contact us